IT Helpdesk Analyst

  • Permanent
  • Ulverston , United Kingdom
  • £28,000

IT Helpdesk Analyst 

We have an exciting opening for an IT Helpdesk Analyst to join a rapidly growing Software company, currently undergoing early stages of Internationalisation, with plans for their first US standpoint in the next 6-9 months, so it represents a great time to get on board!

What you can bring to the role:

  • 1 – 2 years of customer service experience
  • A sound grasp of ICT skills such as using MS Office
  • Strong verbal and written communication skills
  • Excellent organisation and time-management
  • Upbeat and friendly attitude
  • Able to be able pick-up new systems with ease

What you’ll be getting up to:

  • Provide first class service to existing retail customers
  • Analyse problems and issues, seeking resolution and keeping customer informed throughout
  • Effectively escalate support cases to the internal development team when required

What’s on offer for you:

  • 20 days holiday plus bank holidays
  • Private company healthcare
  • Rapid salary progression for those who demonstrate hard work and ability.
  • Work alongside passionate and experienced people
  • Close engagement and support with management
  • A meritocratic environment that demonstrably rewards results

Sound ideal? Don’t hesitate to get in touch!