Dynamics 365 Functional CRM Analyst

Dynamics 365 Functional CRM Analyst

We have an opening for a Dynamics 365 Functional CRM Analyst to join a fast-paced, global and industry leading company, who champion environmental sustainability at the heart of their operations.

As a Dynamics 365 Functional CRM Analyst, you’ll be responsible for analysing business CRM and related requirements and delivering suitable functional and technical solutions within a fast paced, frequently changing environment.

The role is based in Hereford, with opportunities for remote working as well as the possibility of worldwide site visits.  


What you’ll be getting up to

  • Establishing an overview of the requirements defined by the customer including definition of business, technical, and architectural requirements.
  • Recognising any inconsistencies, assumptions, and critical elements.
  • Aiding in the design of the end-to-end functional architecture and solution design.
  • Document, propose and discuss the architecture and solution options, recommendations, and implications.
  • Facilitating and accelerating the decision process, considering the customer’s business strategy, drivers, requirements and challenges; whilst bearing in mind the relevant industry trends.
  • Implementation of Dynamics 365 including configuration, customisation, and development of the Dynamics 365 platform.


What you can bring to the role

  • Microsoft Dynamics 365 CE configuration experience including workflows and business process flows, Microsoft Suite experience essential including PowerApps configuration
  • SharePoint integration desirable.
  • JavaScript syntax for Dynamics with C#, HTML – JSON – XML also desirable
  • Knowledge of setting up APIs between the SQL database to the CRM application and other 3rd party software.
  • Up-to-date and in-depth experience with implementations of Microsoft’s Dynamics 365 solutions, including Customer Service, Sales and Field Service Modules, with SCRIBE and Click Dimensions skills also desirable
  • Excellent process and technical problem solving skills
  • excellent communication skills, both verbal and written
  • Proven experience of stakeholder management at all levels from end user to senior management level.
  • Experience delivering requirements of a technical nature
  • Experience of requirements gathering and documentation
  • PRINCE 2 and ITIL training
  • A good understanding of GDPR and how it applies in a CRM environment
  • Experience using the full range of processes in an ITSM tool set.
  • Full UK driving licence

Sound ideal? Don’t hesitate to get in touch!