3rd Line Support Engineer

Third Line Support Engineer:

  • Hybrid working – 1 day per week on site.
  • £42,000
  • Azure/Networking/Office 365

Are you an experienced Third Line Support Engineer looking for an exciting career move? Your next challenge awaits! We are currently seeking a skilled professional to contribute to the management and enhancement of the IT infrastructure for a nationwide organization.

About the company:

They are a dynamic and forward-thinking organization, committed to delivering exceptional experiences in our unique industry. As leaders in their field, they understand the pivotal role technology plays in achieving their goals. Join the team and become part of an organization that values innovation, collaboration, and a continuous commitment to excellence.

Key Responsibilities:

Infrastructure Management: Effectively manage, maintain, and administer servers, services, and network infrastructure across multiple sites, ensuring compliance with industry best practices and security standards.

Technical Expertise: Demonstrate advanced knowledge in key technology areas, including Microsoft server technologies, networking (Switching, Routing, TCP/IP, VLAN, VPN), virtualized infrastructure (Azure, VMWare, Hyper-V), and management/security technologies (GPO, Intune, MDM).

Patch Management: Ensure the server, workstation, virtual host, and network estate are fully patch managed. Review and deploy patches, overseeing schedules, and working on an out-of-hours rota for critical updates.

Collaboration and Support: Actively support and collaborate with IT Service Delivery, Infrastructure, and Project teams in implementing and supporting new technologies.

Ownership of Incidents: Take ownership and lead major incidents, coordinating with internal and external resources through resolution. Keep the business informed through regular communications.

Environmental Impact Assessment: Assess the impact of tasks on the environment and propose improvements in processes/products.

Qualifications and Skills:

  • Proficient in Microsoft enterprise technologies (Azure/M365/Server/MEM/Windows).
  • Professional qualifications such as MCSA, CCENT, AWS.
  • Excellent organizational and prioritization skills.
  • Previous experience in networking, VMware virtualization, and data integrity/protection.
  • Experience in managing large enterprise server and network environments.


  • Previous experience in a tiered structured support environment.
  • ITIL Certified.
  • Palo Alto Certified.
  • VCTA or VCP.

Why Join:

  • Be part of a collaborative and forward-thinking team.
  • Very flexible options around remote and early/late starts.
  • Opportunity for career growth and skill development.
  • Contribute to impactful projects and initiatives.
  • Competitive compensation package.

To apply for this job email your details to emma.crabtree@miraitalent.com